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About Mor IsHealth

HIS and CRM in One System — No Seam Between Customer and Patient

One system for hospitals and specialty clinics that brings staff-facing data (HIS) and patient-experience data (CRM) together on the same data layer. Access stays clearly separated by role — but patients never feel a seam.

Trusted by institutions of this caliber with the back-office work they can't afford to get wrong

  • One of Asia's largest hospital networks uses IsHealth to power its patient app across nearly 20 hospitals
  • The JCI-standard system of a medical school
  • The lifestyle-based care system of a Longevity medical center
  • The electronic dental form of a dental institute
  • The procedure workflow system of a highly specialized hospital

The Problem Isn't Any One System — It's the Seam Between Them

Most hospitals buy their HIS from one vendor, then buy or build a CRM or patient app from another. The two systems live separate lives, stitched together later through integration — or, in many cases, never connected at all.

The result is something teams run into every day. Marketing sends messages with no idea of the patient's treatment context. Staff can't see what a patient has already asked or been told. And patients repeat their history at every new touchpoint.

One person walks into the hospital, but the systems see two — marketing sees a "customer," clinical sees a "patient," and the two systems never talk to each other.

Patients feel this seam even though they're talking to the same brand the whole time — and it's this seam that makes them feel that no one at the hospital truly knows them.

IsHealth Closes That Seam at the Data Layer

IsHealth isn't an HIS bolted to a CRM through an external API. It's one system, built on a single data layer from the ground up.

Access is clearly separated by role. Clinical staff have full access to the HIS side, including diagnosis and treatment. Marketing and CX teams see only the CRM side — the information they need to communicate with patients, never the underlying clinical data.

But underneath, the data is one continuous whole. When a patient finishes surgery, the CRM team knows immediately what follow-up to send and when — without ever seeing a single line of the doctor's chart.

This is where traditional integration falls short: there's always lag, always a gap where data slips through, and the hospital is left maintaining two vendors, two contracts, and two support teams indefinitely.

Because the Data Is Connected, Patients Feel Truly Understood

Every message a patient receives through IsHealth is grounded in their real treatment status — not generic content guessed from click behavior, the way an ordinary CRM works.

A patient who receives information that actually fits their treatment makes better decisions, follows medical advice more closely, chooses you again, and refers others. This is the core of what we call Patient-enabled Healthcare — an idea we've believed in and written about consistently. (Read more)

We Design the Pieces — You Assemble Your Own Health Journey

The specialty hospital that wins isn't the one copying the complex, slow workflows of large hospitals — it's the one that designs its patient journey around its own expertise. We prepare ready-to-use digital building blocks for you to assemble, just as IKEA offers everything you need to build your dream home without the trial and error.

Connect — Unite HIS and CRM on the same data layer. Works alongside your existing HIS right away, or replaces your core system entirely, depending on your context.

Design — Design lean, seamless flows that fit your identity, from appointment booking and queue tracking to medication pickup and follow-up.

Enable — Deliver personalized health guidance drawn from real clinical data — post-surgery physiotherapy clips, disease-specific nutrition advice, stage-based wound care — each arriving at the right moment, because the system knows every patient's actual status.

Problems Others Can't Solve, We Can

This capability comes from occupying a place few can reach — understanding the medical world deeply enough to know the real problem in each specialty, and building enterprise software to a standard large hospitals accept.

  • Large private hospital group: We power My B+ for one of Asia's largest private hospital networks. Nearly 20 hospitals in the group use IsHealth to connect the patient-facing mobile app with each hospital's HIS — living proof that both sides of the data can connect, even when they start from different points.
  • The future of Longevity medicine: We provide IsHealth to a leading medical center to power its lifestyle-based longevity services, focused on building healthy habits rather than merely treating disease.
  • Specialty hospitals: We manage specialized workflows for patients who return for repeat procedures, reducing the redundancy this patient group faces so often.
  • Academic excellence: At leading medical and dental schools, our system handles the complexity of delivering care and running clinical education side by side.

These are the kinds of problems other vendors can't or won't take on — the same pattern as every engagement we've actually closed.

Read more of our perspective:

The IsHealth Family

One platform, two entry points. Choose based on your organization's readiness, and move between them seamlessly — they run on the same data layer from day one.

IsHealth — HIS and CRM fully unified, for hospitals and hospital groups that need a complete system. Supports JCI, AACI, and HA standards, connecting every department — IPD, OPD, pharmacy, and finance — to every digital touchpoint the patient encounters, under your own brand or the hospital's LINE Official Account.

IsHealth Cloud — Start on the patient-experience side without a long implementation — the same features from IsHealth, ready to use in self-service form. When you're ready for full IsHealth, upgrade instantly without starting over, because it's been the same system all along. IsHealth Cloud is also an ecosystem that connects you with partners in areas you can't yet serve yourself — lab tests, specialist consultations, and other health services.

Choose the Model That Fits You

No two situations are alike, so we've designed ways of working together that fit each organization's reality.

Enterprise Implementation — For hospitals ready to invest long-term: a full implementation across both HIS and CRM, customized to your workflows and specific strategy.

Pay as you go (IsHealth Cloud) — For clinics and organizations that want digital capability now, without heavy capex. Start on the CRM side and expand to the full system when you're ready.

Partnership / Revenue Share — lead the shift to patient-enabled — Our system is built and ready. For the healthcare entrepreneur who sees where this is heading and wants to stay ahead of the field, we're ready to build together — with skin in the game.

Ready to Make Your Patient Experience Seamless?

Whether you have a clear vision for a new business model or are just beginning your digital transition, we're ready to support your journey.

Start the conversation — Talk with our team about aligning your infrastructure with your organization's specific goals.

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