IsHealth – A comprehensive hospital platform for the modern patient

IsHealth is a "Patient-enabling Hospital Platform" designed to help hospitals deliver services that meet the expectations of modern patients who want to take a more active role in managing their own health.

The system brings together the capabilities of a Hospital Information System (HIS), a Patient Mobile Application, and a Data Analytics platform into a single, integrated solution. This allows hospitals to provide standardized care while also achieving business goals—enhancing convenience, creating new opportunities, and reducing operational costs.

Solutions for Different Levels of Needs

1. IsHealth Platform: A full-featured solution that includes all IsHealth capabilities. Ideal for hospitals that:

   • Are newly established and looking for a modern hospital platform with everything integrated into a single system
   • Want to upgrade from their legacy HIS to a platform that enhances patient care capabilities

2. IsHealth Connect: Designed for hospitals that are not yet ready to replace their HIS but want to expand patient engagement through a mobile application. It can:

   • Integrate with the existing HIS
   • Provide a seamless and convenient digital experience for patients
   • Reduce staff workload through automated features such as notifications, appointment scheduling, queue management, and payment

In developing the IsHealth system to meet the needs of hospitals, we start with the problems that need to be solved, rather than relying on traditional lists of features or modules.

These problems are defined in relation to the hospital’s core business goals, which include:

• Increasing convenience for both patients and staff
• Creating new opportunities for services and business growth
• Reducing both direct and indirect operational costs

Problems with Appointment Scheduling, Notifications, Confirmations, and Doctor Roster Management

Appointment scheduling is a critical part of both patient care and hospital revenue. However, it often involves many small complications and requires significant human resources to coordinate between patients and doctors.

IsHealth uses a Patient Mobile Application to streamline communication with patients and allow them to manage their own appointments. This minimizes the need for phone calls and staff involvement. The system sends automatic notifications and confirmations. If there are any changes in a doctor's schedule, patients are notified and can choose a new appointment time based on the most up-to-date doctor availability.

The Problem of Waiting in Line to See a Doctor

Waiting in line is one of the most frustrating parts of a hospital visit for patients. Long wait times often cause patients to skip their appointments or choose to visit another hospital instead. One effective way to prevent patient loss is to give patients their time back—allowing them to do other activities while waiting.

IsHealth provides a queue management system integrated with the Patient Mobile Application. Patients receive notifications when their turn is approaching, allowing them to engage in other activities within or near the hospital. This also reduces the workload for staff involved in queue management and improves overall patient satisfaction.

Additionally, IsHealth offers queue display screens that are integrated with the HIS. This enables real-time display of queue status on TV screens in waiting areas, eliminating the need for a separate queue system and reducing integration costs.

The Problem of Data Entry and Medical Orders

A doctor's time is one of the most valuable resources in hospital operations. When physicians spend too much time entering data or issuing orders in the system—such as prescriptions, lab tests, X-rays, procedures, etc.—it leads to higher service costs and slower patient care, which can reduce patient satisfaction and increase the cost of retaining customers.

IsHealth is designed to minimize the time doctors spend on data entry and medical orders at every step. The system includes templates to reduce repetitive input for common patterns and supports multiple input formats, including text and freehand drawings, eliminating the need for handwritten notes and document scanning.

It also provides patient safety alerts, allowing doctors to be notified automatically without having to check every screen manually. Internal communication is streamlined through a built-in chat system within the HIS, reducing the need for phone calls and wait times. Doctors can easily exchange information with relevant departments directly within the platform.

The Problem of Printing Documents for Patients

Printing documents such as medical certificates, expense summaries, health check-up reports, or medical records is time-consuming for hospital staff and often involves multiple steps for data verification. This results in long wait times for patients and increases hospital costs for paper, printers, and staff time.

IsHealth centralizes patient data within the HIS and connects it to the Patient Mobile App, allowing necessary documents to be sent directly to patients via the app. Alternatively, documents can be printed quickly using auto-filled data from the system. This reduces staff workload, minimizes resource usage, and provides a faster, more efficient experience for patients.

The Problem of Paying for Medical Services

Complex payment processes and long queues are major sources of dissatisfaction for patients and their families. These processes also require significant staff resources for billing, verifying entitlements, and issuing receipts.

IsHealth integrates the billing system with the Patient Mobile App, allowing patients to review their charges, confirm their insurance coverage, and make payments directly through the app. This reduces the need to visit the payment counter and enables staff to focus on handling more complex cases, improving operational efficiency and reducing administrative costs.

The Problem of Surgery Booking

Booking an operating room often requires coordination between multiple parties, including doctors, nurses, and OR staff. Without a centralized system, bookings can become duplicated, delayed, or prone to errors—affecting hospital resource utilization and patient care.

IsHealth provides a surgery booking system that is directly connected to doctors’ schedules and operating room resources. This allows booking, prioritization, and status tracking to be managed from a single interface. It reduces errors and enables more efficient planning and use of operating rooms.

The Problem of Controlling Costs for Procedures and Surgeries

The costs of procedures or surgeries often escalate due to a lack of control over materials, equipment, and medications, or from an inability to accurately estimate expenses upfront. This leads to issues with transparency, patient understanding, and hidden costs that are difficult for hospitals to manage.

IsHealth includes a built-in package management system, allowing hospitals to create and manage service bundles that include medications, medical supplies, and related service fees directly within the HIS. This reduces the need for external calculations, enables patients to clearly understand costs in advance, and allows hospitals to control actual expenses. The system also connects with Data Analytics to support long-term cost-efficiency analysis and improvements.

The Problem of Booking Inpatient Rooms

When admitting a patient, finding a suitable and available room is often a challenge. Poor room management can lead to long bed wait times, missed opportunities to admit patients, and inefficient use of hospital resources.

IsHealth offers a real-time room management system that connects with appointment and diagnosis data, allowing the system to automatically suggest appropriate rooms. Room statuses can be updated immediately when patients are discharged, helping increase bed utilization and reduce patient wait times.

The Problem of Data Entry and Access in Inpatient Wards

Inpatient data is often scattered across multiple systems or stored in formats that are difficult to access. As a result, doctors and nurses spend valuable time searching for information or waiting on coordination from various departments. This leads to fragmented patient care, increased risk of miscommunication, and delays in clinical decision-making.

IsHealth consolidates inpatient information within a single HIS, with dedicated screens specifically designed for multidisciplinary teams working in inpatient wards. The system supports immediate access via iPad or Android tablets, allowing staff to carry their devices and access information anywhere within the hospital. Whether reviewing medications, lab results, nursing notes, or entering data in real time, staff can work more efficiently, reduce paper usage, and enhance the quality of patient care.

The Problem of Medication History Taking and Inpatient Prescribing

Taking a patient’s medication history is a critical step in preventing medication errors. However, many hospitals still rely heavily on paper-based processes, which require signatures and manual handoffs between doctors, nurses, and pharmacists. This approach is time-consuming, error-prone, and especially inefficient in hospitals with a high volume of patients.

IsHealth includes a built-in system for medication history taking and inpatient prescribing. All steps can be completed within the HIS, eliminating the need for paper forms and handwritten signatures. Past medication records, allergy information, and treatment history are automatically retrieved and can be quickly shared among multidisciplinary teams. This reduces costs, minimizes errors, and complies with international safety standards.

The Problem of Managing Drug and Medical Supply Inventory

Inefficient inventory management of medications and medical supplies often leads to shortages, expired items, or overstocking—all of which directly impact treatment quality, patient safety, and hospital operating costs. Additionally, tracking drug recalls or conducting stock counts is difficult and time-consuming if done manually.

IsHealth includes a real-time inventory management system for drugs and medical supplies that is directly integrated with prescription orders and dispensing history. This enables accurate tracking of stock levels, with alerts for product expiry, stock status, and excess quantities. The system also supports immediate traceability in case of drug recalls and allows easy stocktaking from multiple devices. This reduces workload, minimizes errors, and enhances the overall safety and efficiency of hospital inventory management.

The Problem of Inpatient Medication Administration

Administering medication to inpatients is a sensitive process. Without a proper system to track and control administration, errors such as giving medication at the wrong time or to the wrong patient can occur.

IsHealth includes a Medication Administration Record (MAR) system that is directly integrated with the HIS. Nurses can view scheduled medications for each round, receive reminders, and record medication administration in real time. This enhances patient safety and reduces the burden of paperwork.

The Problem of Providing Medication Counseling Upon Patient Discharge

Many patients leave the hospital without fully understanding how to take their medications correctly, leading to issues such as incomplete use, incorrect timing, or discontinuation. These problems can affect treatment outcomes and result in unnecessary readmissions.

IsHealth enables pharmacists to provide more convenient and comprehensive medication counseling. Counseling notes can be recorded in the system and sent to patients via the Mobile App in both text and video formats, allowing patients to review the information later. For inpatients being discharged, pharmacists no longer need to travel from the pharmacy to the ward. Instead, they can use IsHealth’s built-in video call feature to speak with the patient directly from their workstation. This saves time, improves workflow efficiency, and ensures patients receive complete and accurate medication guidance for their safety.

The Problem of Providing Support to Patients Recovering at Home

After discharge, many patients still have questions about their symptoms, medications, or self-care but are unsure whom to ask. This often leads to unnecessary hospital visits or delays in receiving proper guidance.

IsHealth includes a post-discharge consultation feature through the Mobile App, allowing patients to send messages or consult with their care team via video call. This ensures patients receive continuous support and helps reduce unnecessary readmissions.

IsHealth is a Hospital Platform designed to help hospitals operate at maximum efficiency by integrating HIS, Mobile Application, and Data Analytics into a single platform. It meets the needs of modern patients who want to take a more active role in their own health, while also supporting hospital business goals by increasing convenience, creating new opportunities, and reducing costs.

If you would like to see how the system works or explore how it can be adapted to your hospital’s context, the IsHealth team would be happy to provide more details and offer free consultation through our Facebook Messenger: Mor IsHealth